On our B2B website we use a one-time shipping allocation due to the fragility of our products, which often have to be shipped individually. Specific items, such as wine and beer bottles, are shipped in certified shipping boxes that are expensive to purchase. We usually ship approximately 5 to 6 of these boxes per order. We do our utmost to pack and ship your order with the utmost care.
Netherlands: €10.50 – Delivery time 1-2 working days
Netherlands: Free shipping for orders over €500 excl. VAT
Belgium: €17.50 – Delivery time 2-3 working days
Germany: €23 – Delivery time 4-5 working days
France: €23 – Delivery time 6-7 working days
Yes, the minimum order amount is €150 excl. VAT. This minimum order value allows us to work more sustainably by using less packaging and filling material, resulting in fewer CO2 emissions.
We use a payment term of 14 days.
The recommended sales prices are listed for each product on our B2B when you log in.
Should this have happened please contaIf this has happened, please contact us by email (info@thebiggifts.com). Please include photos of the box, the product(s) and the package seal with this email.ct us by mail (info@thebiggifts.com). Please attach photos of the box, product(s) and package seal to this mail.
Yes, that is always possible! You can collect your order in Nieuwkoop, the Netherlands. When checking out your shopping cart, you can let us know that you would like to pick it up. We will let you know as soon as your order is ready. Our showroom is located approximately 15 minutes from Tica Aalsmeer.
Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your shipment.
Unfortunately, we cannot guarantee changes or cancellations once the order has been processed. However, please contact us immediately and we will do our best to assist you.
If there are any delivery delays, please contact us at info@thebiggifts.com and we will investigate for you.
Report defects within 5 working days with clear photos and quantities via our email info@thebiggifts.com. Returns will only be accepted in the original packaging, provided it is not discolored or damaged.